Loyal Law Privacy Policy 

Effective Date: January 1, 2026

Loyal Law ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

We collect the following types of information:

Personal Information

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels

Sensitive Personal Information (California Residents)

• Information related to accident details, injuries, or medical treatment — used solely for legal case evaluation and services

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and services
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
• Evaluating potential legal claims and providing legal services

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• Reply "STOP" at any time to cancel SMS notifications
• You will receive a final confirmation message; no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support

• Reply "HELP" for assistance or contact us at matias@loyolawfirm.com
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

• Third-party vendors who assist in our operations including CRM systems, intake services, payment processing, and appointment scheduling
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Advertising & Analytics (California Disclosure)

• We may share limited data with platforms such as Meta for advertising performance and targeting
• This activity may be considered "sharing" under California law

Legal Compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets
• Your data remains protected under the terms of this policy

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties except aggregators required to deliver SMS services.

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

We use cookies and similar technologies — including Meta Pixel — to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services and advertising

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking "unsubscribe"
• Opt out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 13 below.

Right to Know You may request details about the categories of personal information collected, the sources of that information, the business purpose for collecting it, and the categories of third parties we share information with.

Right to Delete You may request deletion of your personal information, subject to legal obligations including legal record retention requirements.

Right to Correct You may request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing You have the right to opt out of the sale or sharing of your personal information for advertising purposes. To exercise this right, contact us at matias@loyolawfirm.com with the subject line: Do Not Sell or Share My Personal Information.

Right to Limit Use of Sensitive Personal Information You may request that we limit the use of sensitive personal information to what is necessary to provide our services.

Non-Discrimination We will not discriminate against you for exercising your privacy rights.

We retain personal information:

• As long as necessary to provide our services
• As required to comply with legal, regulatory, and ethical obligations
• Based on the nature of the client relationship and applicable laws

At the time of data collection — including website forms and advertisements — we inform users what information is being collected, why it is being collected, and how it will be used. By submitting your information, you acknowledge and agree to this Privacy Policy.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Loyal Law.

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

Loyal Law, Professional Corp. Phone: (949) 229-3974 Email: matias@loyolawfirm.com Website: loyolawfirm.com

By using our website and services, you consent to this Privacy Policy.

By using our website and services, you consent to this Privacy Policy.